Flexible home &
living support
Where you choose how you want to live & the supports needed
AboutIndividualised Living Options
Individualised Living Option (ILO) is a type of NDIS support designed to provide highly flexible, individual-focussed support for people with disability. It gives you the choice to decide who you want to live with, where you want to live, and how you want to live. It is different from traditional group-home arrangements because it keeps the individual’s choice, requirement and control at the absolute centre of the arrangement. Which means you can either choose to live with a host or a housemate or structure your supports to help you live the way you want to.
Choice and Control
ILO is designed around your unique needs, preferences, and goals, giving you maximum choice over: where you live, who you live with and the supports you need.
Mix of Supports
ILO packages combine both: Formal/Paid Supports like drop-in support workers, personal care, and home management assistance, and Informal/Unpaid Supports like leveraging the assistance of family, friends, neighbours, and community members.
It is flexible as the support package is designed to adapt and change as your life, goals, or needs evolve.
ILO funding covers the support you need to live independently, not the cost of the physical house, rent, mortgage, or standard household utilities (like food and electricity).
Who can benefit from
Individualised Living Options?
Individualised Living Options is for those NDIS participants who are looking for a flexible, well-supported option to living independently.
Support-Needs Profile:
ILO is generally best suited for those participants who have moderate support needs, and who do not require 24/7 or high-intensity clinical care.
Seeking Flexibility and Control:
Participants who want maximum say in their living environment will benefit greatly from ILO’s highly person-centred and flexible design. This includes those who want to choose their co-residents, want to live alone, and are ready to build a customised support package.
Home and Living Goals:
ILO is a great option for participants whose goals involve creating a genuine sense of home and community integration.
What you need to get started
To receive ILO service, you must first be an eligible NDIS participant, and then the NDIS (National Disability Insurance Agency – NDIA) must assess ILO as a necessary support for you.
If you have more questions and need help to understand this better, do get in touch with us.
NDIS Eligibility for ILO
You need to be 18 years of age or above.
You need at least six hours of support at home each day. This can be a mix of formal (paid) and informal (unpaid) support (e.g., from family, friends, neighbours, or a housemate).
This is a workable option for those participants with moderate support needs. The participant does not require 24/7 rostered or high-intensity clinical support from professional staff.
Your NDIS plan should reflect the goal related to exploring home and living options or achieving independence.
They must be willing to invest time and effort in the detailed planning process.
A person with a NDIS plan will generally be able to access funding through the NDIS for transport assistance, if you cannot use public transport without substantial difficulty due to your disability.
Depending on the NDIS transport budgets, Lifest Healthcare can provide transport options to align with your NDIS goals.
Type of Participant
Transport Line Item Code
Transport Line Item Name
SIL (Supported Independent Living)
1_799_0115_1_1
Provider travel – non-labour costs
CAS (Community Social and Rec Activities)
04_799_0125_6_1
Provider travel – non-labour costs
Self-Care Activities
01_799_0107_1_1
Provider travel – non-labour costs
You could also request either of these services in addition to any selected service if you need them, and your NDIS plan covers them.
Our participants’ journeys receiving support via ILO
ABC joined us on 01/01/2026
ABC was provided with ILO in <___area>
ABC chose <living option type>
ABC has been able to live a hassle-free and well-supported life in the chosen type of living option.
ABC joined us on 01/01/2026
ABC was provided with ILO in <___area>
ABC chose <living option type>
ABC has been able to live a hassle-free and well-supported life in the chosen type of living option.
Meet our
expert caregivers
We can provide unmatched care and support because of the team of dedicated and skilled professionals.
Liva Robinson
Health Services Designation
Maria Mervyn
Founder & CEO Shine Health Services
Maria Mervyn
Founder & CEO Shine Health Services
TESTIMONIALS
Care Receivers
Edwina Lucifer
NDIS service received: Medium Term Accommodation
Caregivers
-Henna John
Professional Tag
Offering Service Since
Care Receivers
Edwina Lucifer
NDIS service received: Medium Term Accommodation
Caregivers
-Henna John
Professional Tag
Offering Service Since
FAQsabout Individualised Living Options
What is Individualised Living Options?
Individualised Living Options (ILO) is a flexible, person-centred approach to home and living support under the National Disability Insurance Scheme (NDIS) in Australia.
Who should not opt for ILO?
ILO is not recommended for those who:
Need high-intensity, 24/7 rostered support: This level of care usually points towards Supported Independent Living (SIL).
- Need registered nursing care: ILO is not designed to fund complex clinical or medical care requirements.
- Are seeking funding for the house: ILO funds the support, not the rent, mortgage, or standard household bills (food, electricity, internet).
I do not know what kind of support I need. Can you help?
If you contact us on 1300 523 524, a member of the Lifest Healthcare team can help you determine what disability support services you require for your specific needs.
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